Shipping policy

Orders, Shipping & Returns

What are the delivery times?

Delivery times vary depending on the type of product and the country.

For made-to-order items: 10 to 20 days;

For items in stock: 1 to 3 working days in Italy and 2 to 5 working days for international shipments.

Can I change or cancel my order?

If the order has not yet gone into production (usually within 24 hours), we can amend it. Please contact us immediately.

I have received a faulty or damaged item. What should I do?

Please contact us WITHIN 7 DAYS of receipt, providing photos of the damage. We will arrange a free replacement or a refund.

Do you accept returns or refunds?

We offer full returns or refunds within 30 days for damaged or lost items. Exchanges are not available. Read our returns and refunds policy.

I like an on-demand product but it’s out of stock. Will it be available again?

If an on-demand item is listed as “out of stock”, it means it is available for pre-order or is a limited edition.

I like a handmade product but it’s sold out. Can I request a similar one?

Merch such as Blythe Dolls, plush bags or handmade soft toys are limited edition, so each piece is unique. However, it may be possible to create a replica depending on the availability of the materials used. Visit the Custom Items section to check availability, or contact us via the dedicated form.